FAQ’S
Do I need an account to place an order?
An email address is all you need to start the order process. We recommend that you register for a account so that you can start adding your favourite pieces to your cart and easily place an order.
I have forgotten my password: what should I do?
Simply follow the ‘Forgot your password?’ link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.
How do I place an order on your site?
Placing an order is easy at Brand|Lifestyle. Here’s how:
Choose a category or designer from the top navigation menu or search to explore a specific style or trend.
Select the size of your item and click ‘Add to bag’. Once you have finished adding your items, proceed to checkout under ‘Summary’.
Sign in to your account if you have not done so already. If you do not have an account, simply enter your email address to proceed.
Enter your address and payment information and select a delivery method to complete your order. Once your purchase is confirmed, it will be carefully prepared and shipped to you. We’ll be sure to keep you updated every step of the way.
Where can I find size & fit advice?
Click on ‘Size Guide’ on the item’s page to view our conversion chart. We also provide fit information and model measurements for each style.
Why is pricing special?
At Brand|Lifestyle, you are shopping pieces from our luxury brands and partners around the globe, expertly curated for you by our team, therefore the price of the same item may vary depending on your location and where you order an item from.
Please note: Placing an item in your shopping cart or Wishlist does not reserve it at a particular price.
Which currencies can I shop in?
The currency that you shop with is determined by your shipping destination and will be displayed at checkout before completing your purchase. If your local currency is unavailable, your order will be charged in USD for a competitive exchange rate.
When will my card be charged?
Brand|Lifestyle will take payment at the point your order is placed on our site. If you pay by credit card, full payment is usually taken once your order is placed.
What payment methods do you accept?
- Visa
- MasterCard
Please note: We do not accept cash on delivery or installments as payment
Will my personal details stay safe?
We keep your personal data private and confidential and only give it out with your consent or if legally permitted to.
What to do if payment is declined?
