FAQ’S
Do I Need an Account to Place an Order?
No, an account is not mandatory to begin the ordering process. Simply providing your email address initiates the process. However, we recommend registering for an account to enjoy the convenience of adding your favorite pieces to your cart and seamlessly placing orders. Register your account here – Sign In
Forgotten Your Password?
No worries! Just follow the ‘Forgot your password?’ link on our Sign In page, and enter your email address. You’ll receive an email with instructions on how to reset your password.
How Do I Place an Order on Your Site?
Placing an order with Brand|Lifestyle is a breeze:
- Explore our categories or designers via the top navigation menu or search for a specific style or trend.
- Select your item size and click ‘Add to bag’. Once you’ve finished adding items, proceed to checkout.
- Sign in to your account or enter your email address if you’re a new customer.
- Enter your address and payment information, select a delivery method, and complete your order. Once confirmed, your purchase will be carefully prepared and shipped to you with regular updates along the way.
For detailed guide on “how to place orders” click here
Where Can I Find Size & Fit Advice?
Visit the ‘Size Guide’ on the item’s page to access our conversion chart. We also provide fit information and model measurements for each style to assist you in finding the perfect fit.
Why Is Pricing Special?
At Brand|Lifestyle, you’re shopping pieces curated from luxury brands and partners worldwide, leading to varied pricing based on your location and the item’s source.
Please Note: Adding an item to your cart or Wishlist does not guarantee it at a particular price.
Which Currencies Can I Shop In?
Your shopping currency is determined by your shipping destination and will be displayed at checkout. If your local currency isn’t available, your order will be charged in USD for a competitive exchange rate.
When Will My Card Be Charged?
Your card will be charged at the point of order placement on our site. For credit card payments, full payment is typically taken upon order placement.
What Payment Methods Do You Accept?
We accept Visa and MasterCard. Please note, we do not offer cash on delivery or installment payment options.
Will My Personal Details Stay Safe?
Rest assured, we prioritize the privacy and confidentiality of your personal data. Your information is only shared with your consent or if legally mandated.
What to Do If Payment Is Declined?
Common reasons for payment declines include:
- Card type mismatch.
- Insufficient funds.
- Credential mismatches (e.g., incorrect CVC).
- Bank restrictions on international payments.
If using a Visa/MasterCard and funds are sufficient, contact your bank for assistance. After multiple declines, wait a few hours before trying again or use an alternative card.”
For any further clarifications or assistance, customers are encouraged to reach out to our dedicated customer service team. They can easily contact us via Whatsapp for prompt support and guidance.
